Terms of Service

Prices

  • Prices on our shop are displayed in CHF/EURO. Not included are costs of packaging and delivery. The are mentioned at the end of your purchase and vary on behalf of size and packaging of your product. 

Payment

  • Currently, we only accept payment with Paypal, Creditcard and bank transfer.

Delivery

  • Because of the unique nature of our product and the manual production, the date of delivery can vary.  Estimated delivery time is 10 - 14 days. 
  • We start on your order as soon as we receive the payment.
  • If the delivery of your product is not insured, the risk of loss and damage is on behalf of the customer.

Return of your order

  • Currently, we dont support cancellation of orders.
  • Possible exceptions can be filed via the contact form on our webshop.

Fault and exchange

  • The customer is bount to check the product after delivery and to document possible faults. Afterwards, it is possible to exchange or refund your product via the contact form on our webshop.
  • Customer complaint should be issued via the contact form. The decision to exchange or refund the product lies on behalf of the Twinlures GmbH.
  • Exchange or refund is only possible with the occurence of faults, wrong delivery or damaged goods.